In accordance with the relevant laws such as Information Technology Act, 2000 and Right to Information Act 2005, we inform you that you are subject to a personal data processing whose characteristics are presented below.

Empire Home Appliances Pvt. Ltd. working under the brand “GEM” collects some of your personal data, GEM gathers private data, either electronically or in hard copy format, that may personally identify the person in question, the purpose and aim for the required information will be given. The personal data collected will only be processed and used by GEM to manage your requests relating to the repair of GEM products; to manage the potential difficulties relating to the use of the products and, more generally, to manage any request relating to the After Sales Services.

This processing is necessary for the performance of the contract with GEM India to which you are party. The personal data we process concern your identity and your contact details, the information about the purchased product(s), the information about your aftersales service request, as well as, if applicable, your bank details.

These data are transmitted to our internal services (aftersales, finance, and logistics), to our affiliated entities within our authorized employee to provide you services as well as to our aftersales service partners (call center, Repair Company, Transport Company, insurance company, IT Company).

We keep these data for no longer than reasonably necessary for the given purpose for which your data is processed. In accordance with the relevant laws and under the strict conditions specified by them, you have the right to object and to restriction to the processing as well as a right of access, rectification and erasure of your data.

These rights can be exercised by writing to our head office by post or by sending an e-mail to customercare@gem.net.in, it being said that this request must be accompanied by a copy of an identity document.